Name
Title
ASSOCIATE GROUP DIRECTOR
License No.
R045973B
Phone
+6596784623
lisayam@propnex.com
I write this letter of commendation and appreciation for the wonderful service provided by two of your agents who brokered 2 units of Skies Miltonia on my behalf. Against a gloomy backdrop of the housing market at the time they diligently and in my opinion very professionally brought fruition to the two transactions. They had the spirit of perseverance which others could not match. Other agents from other agencies plus even other Propnex agents could not complete the transactions. They did. I refer to Alex Wan and Lisa Yam.
I believe their high level of competence and professionalism deserve mention and bears testimony to your office for the training they obviously obtained. I hope there will be an occasion when you can transmit our appreciation to them. They will be my first choice for future transactions and I will be recommending their service to all in my extended family and friends.
Yours very truly
Fred Tan
I write this letter of commendation and appreciation for the wonderful service provided by two of your agents who brokered my unit on my behalf. Against a gloomy backdrop of the housing market at the time they diligently and in my opinion very professionally brought fruition to the transaction. They had the spirit of perseverance which others could not match. Other agents from other agencies plus even other Propnex agents could not complete the transactions. They did. I refer to Alex Wan and Lisa Yam. I believe their high level of competence and professionalism deserve mention and bears testimony to your office for the training they obviously obtained. I hope there will be an occasion when you can transmit our appreciation to them.
They will be my first choice for future transactions and I will be recommending their service to all in my extended family and friends.
Yours very truly
Jeremy Quek
My wife and I recently purchased a property at The Shaughnessy. Ms. Yam Li Yee, Lisa and Mr. Alex Wan jointly orchestrated the transaction.
We wish to place on record our appreciation for their services. After the first few viewings, Lisa and Alex were quick to ascertain our preferences. We informed them of a strict limit on our budget and thankfully they did not attempt to put forward more expensive properties. Meeting the expectations of a buyer with what may be available in the market can be challenging. Lisa and Alex were quick to spot our likes and dislikes and tailored the viewings towards properties we were inclined to consider.
Once we identified the property of choice, they promptly intermediated between us and the seller. Lisa and Alex were frank in suggesting the position we should assume even though it may have reduced their commission earnings. All buyers and sellers desire a trustworthy, responsive and efficient agent. Lisa and Alex fit that bill. We will gladly refer other buy/sell/rent opportunities to Lisa Yam and Alex Wan.
Regards
Srinath Keshavan
I am writing to commend to your company on the exemplary level of service and expertise in Lisa Yam. In addition, we hope to bring to your attention her dedication in caring for her clients and we hope you could accord her the deserving incentives available for your star performers.
Lisa was referred by our aunt who already had an excellent experience.
During our first meeting, she differentiated herself by patiently listening and analysing our needs. She took time to understand our life goals and our financial situation.She is different from the traditional real estate agents who have given your industry a bad reputation. Instead, she made sure she understood her clients, like how a doctor takes time to diagnose his patients.
In our subsequent meetings, she took extra effort to work out a financial plan for us, to reassure us and to help us appreciate the often neglected financial calculation of her proposed restructuring plan. This was never heard of, and certainly never in our experience with another agent who helped us when we were looking for a property many years back.
The sale of our property was efficiently done. Through her aggressive marketing plan and hard work, our HDB was sold very quickly.
With active toddlers in tow (and no childcare facility) during our viewings, each session was challenging. Lisa went over and beyond her duty by bringing along a babysitter (who was so well loved by my kids). We are touched by her gesture. Such value added service is unprecedented and deeply appreciated. We were tempted to rush through each property Lisa identified, but she encouraged us to carefully consider each option, even patiently answering our questions. She never showed signs of impatience at our troublesomeness, nor did she show irritation at our indecisiveness. Instead, she was encouraging, and provided the expert advice and guidance at each juncture.
We eventually settled into a rental apartment while waiting for the completion of our property purchase. The landlord (and their agent from another company) gave us grief, with much skeletons exposed from the defects after years of neglect. Lisa was our pillar of strength and support. She fought for our rights, and connected us with the relevant experts to repair the defects to make our accommodation live-able.
Over time, Lisa became a trusted confdante to our family. We trust her professional judgment and recommendations, knowing that she has our best interest at heart. Indeed, such is the trust that we have in her that we agreed when she planned a BUC for our investments. We trust her, like how a parish trust their pastor.
Lisa is a gem, we blessed to have met her. I would recommend her to all our friends heartily. Likewise, I commend her to you. Star performers need to be recognised and duly rewarded, failing which the disappointment would lead your company to lose one of your best ambassadors. I hope you could accord her such recognition.
Mr Noah
My wife and I own a HDB and a leasedhold condo. We rent out the HDB and face numerous issues with the tenants. We wanted to buy a third property but was held back because of the ABSD. Our ultimate dream was to own a landed house in Singapore but to us, it is pure wishful thinking.
One night, my wife was browsing online and chanced upon a new launch. She arranged an appointment to view the showflat. The next day we met Alex and Lisa and this is where the story starts. Alex was patient and answered all our queries regarding the development. He also shared with us how the development stands, compared to the other development nearby.
In addition, he told us about a strategy to make changes to our property plan, with the end point achieving our dream. Over the next few months, we worked closely with Alex and Lisa. He makes sure we Understand the strategy completely and helped us to analyse the property market And ensure the calculations on the funds required were correct.
Fast forward to today, we achieved the first stage of our plan and everything seems On track to get closer to achieving our dream. Admittedly, we have our doubts when we first started out this journey. But we did achieve what we set out to do for Stage1. It was by no means an easy task!
Alex and Lisa were very responsible individuals and always have our interests in mind. What makes them standout from the other property consultants are that they knew exactly what they are doing and they honoured their word and delivered what they promised. We would definitely recommend them to anyone who is looking to buy, sell or rent in the property market. As what Alex said, they are looking for a partnership, not a client. We will continue this partnership, bring our plan to the next stage and hope we will realise our dream soon.
Thank you, Alex and Lisa!
Mr and Mrs Tan
Year | Period | Category |
---|---|---|
2024 | PAC | TOP PRODUCER |
2023 | PAC | Top Producer |
2023 | November | TOP TRANSACTOR |
2023 | May | PLATINUM ACHIEVER |
2022 | PAC | Top Producer |
2022 | June | TOP TRANSACTOR |
2022 | January | PLATINUM ACHIEVER |
2022 | AMB | 10-Year PropNex Ambassador 2022 |
2021 | PAC | Top Producer |
2021 | MYC | Top Individual Producer Award |
2021 | April | PLATINUM ACHIEVER |
2020 | PAC | Top Individual Producer Award |
2020 | MYC | Top Individual Producer Award |
2020 | February | Platinum Achiever |
2019 | March | Platinum Achiever |
2019 | December | Top Individual Producer Award |
2019 | 2QC | Top Individual Producer Award |
2019 | 1QC | Top Individual Producer Award |
2018 | 3QC | Top Individual Producer Award |
2018 | 5-Year PropNex Ambassador 2018 | |
2017 | January | Monthly Top Producers |
2017 | 1QC | Top Producers |
2016 | October | TOP COMMERCIAL/INDUSTRIAL TRANSACTORS |
2015 | PAC | Top Producers |
2014 | August | Monthly Top Producers |
2014 | 3QC | Top Producers |
As Singapore's largest listed real estate agency with over 8,000 sales professionals, PropNex is an integrated real estate services group that prides itself on delivering best-in-class services in real estate brokerage and project marketing.
Having established a strong presence in Singapore's residential market, PropNex continues to enhance and expand its suite of real estate services in Singapore and grow its operations regionally. The Group already has presence in Indonesia,
Malaysia, and is currently looking to expand to Vietnam by end-2018. PropNex also offers access to international markets through its partnership with leading property consultancy Jones Lang LaSalle.
With a strong commitment to service excellence and quality, PropNex is the proud recipient of numerous accolades and a recognized leader in real estate agency services.